Our volunteers play a key role in ensuring the CPAA runs smoothly. One of our busiest volunteer positions is running our reception desk at our Calgary office.

We’ve had a number of volunteers at our office over the years, but three have stood the test of time. Joel Clark (pictured bottom of article) has been volunteering with us for about two years, Mike Keir (pictured below) for about six years and Colleen McGann (pictured left) has been with us for over seven years!

Because of their central position in the office, our reception volunteers see our staff and clients on a regular basis, something that everyone enjoys.

“The part I like the most about the CPAA is interacting with the staff and other people that come into the office,” says Joel.


“The staff make me feel very special and seem to really appreciate me coming in,” says Colleen.

Our volunteers work very hard to make sure the day-to-day operations of the CPAA go smoothly. They answer all the incoming calls to the office general line, transferring them to the appropriate staff members or answering caller questions themselves. Our volunteers are all very knowledgeable about the organization so this never seems to be a difficult task. They also assist the operations team by putting donation bags together, and the administration team by ensuring there are enough supplies available in the reception area. Perhaps most of all, they enjoy the personal and social benefits of being in the office.


“I really like the chance to hangout with the people and the opportunity to get out of my house,” says Mike.

Currently you will see Colleen on Mondays and Thursday mornings, Joel on Wednesdays and Mike on Thursday afternoons.  If you have questions about our volunteer opportunities, please contact Brandice Thompson (Calgary) at or Mara Pawluk (Edmonton) or visit our volunteer opportunities page.